Refunds & Returns Policy

Effective Date: 8/25/2025

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At Deliver Purpose, Inc., every purchase supports our nonprofit mission of repurposing furniture and delivering purpose back into the community. Because many of our items are donated, gently used, or one-of-a-kind, our return and refund policy is designed to balance customer satisfaction with sustainability.

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1. Eligibility for Returns

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• All sales are final unless the item is damaged, defective, or significantly different from its description at the time of purchase.

• Returns must be requested within 7 days of delivery or pickup.

• To be eligible, items must be in the same condition received (no further damage, stains, or alterations).

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2. Non-Returnable Items

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• Clearance or discounted items.

• Items sold “as-is.”

• Furniture that has been used, modified, or damaged after delivery/pickup.

• Gift cards and digital products.

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3. Process for Returns

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• Contact us at support@deliverpurpose.org within 7 days of delivery or pickup with:

  • Your order number.

  • Photos of the item and issue.

• Once approved, you may:

  • Return the item to our warehouse.

  • Schedule a pickup (additional fees may apply).

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4. Refunds

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• Approved refunds will be issued to your original payment method within 5–7 business days.

• Delivery and shipping fees are non-refundable.

• In certain cases, store credit may be offered instead of a refund.

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5. Exchanges

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• Exchanges may be considered for items of similar value, depending on inventory availability.

• Additional delivery fees may apply.

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6. Damages and Issues

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• Please inspect your items upon delivery.

• If an item arrives damaged, defective, or incorrect, report it within 48 hours so we can evaluate and make it right.

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7. Contact Us

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For questions about refunds or returns:
📧 Email: Connect@deliverpurpose.org